Utilities companies face a number of common issues as a result of market deregulation and the consolidation which subsequently ensued.

Against this backdrop, KIP has developed a range of services to help utilities companies operate more efficiently. These include implementing new budgeting, finance and CRM applications which support the core processes in the utilities sectors, Operation and Regulatory compliance reporting, Asset Management, Customer Service as well as Debt recovery and financial performance reporting. Our consultants have considerable experience working with Water, Electricity and Gas utility companies and have delivered a number of successful projects in the sector.

Customer experience goes far beyond customer service. Today’s consumers are increasingly digital, social and mobile. Our hospitality and retail solutions support global clients in creating a seamless, personalized, real-time and secure customer service experience.