OpenText Services

Our consultants are experts in designing and supporting OpenText ECM solutions that meet the unique needs of each customer

Many of our consultants possess OpenText Content Server Certifications as an Administrator, Business Consultant, or Developer. Their certifications are backed by years of demonstrated knowledge and experience working with OpenText products, as well as OpenText instructor led training. Many also hold advanced degrees or certifications in other areas such as Oracle, Microsoft, CompTIA, and AIIM.

Our deep understanding of the strengths and capabilities of OpenText ECM and ability to integrate the product into existing business systems have helped our customers save thousands of dollars and countless hours. Ultimately, our customers are able to fully leverage the benefits of OpenText ECM allowing them to maximize the return on their investment.

OpenText Services:

Version Upgrades

WebReports

SharePoint Integration

Expertise

Custom Solutions

OpenText Products

Version Upgrades

Upgrading your OpenText environment to the latest version can be a daunting task. There are many tests, steps and checks that must be done to ensure that your upgrade is smooth and successful. Our consultants have a wealth of experience in providing smooth transitions for our customers.

We follow a well documented process that includes the following steps:

A close evaluation of the existing environment, including all installed modules, customizations, and integrations
Development of an efficient upgrade path for the targeted version; including compatibility requirements across all OpenText products
Database upgrades if required
Custom code modifications if required (including REST API, Content Web Services, OScript, .NET and LAPI)
Update & refresh Test environments with Production data so the upgrade scripts can be accurately tested
Perform Test upgrades to create detailed, step by step upgrade scripts to follow in production
Development of detailed rollback plans that are also tested on the Test environment
Upgrade of the Production environment following the well tested upgrade scripts
Document products changes from upgrade to familiarize your user base on new features and enhancements

WebReports

KIP has significant experience in developing WebReports to streamline business processes. Content Server WebReports enables organizations to develop integrated applications, dashboards, and actions inside Content Server without the need for OScript module customizations. Our OpenText certified consultants work closely with the customer to deliver custom, user-friendly WebReports per your business requirements.

A few examples include:

Complete reskin of the workflow package for more streamlined and accessible features
Global functions and widgets for use in both forms and custom interface views
Bulk processing (updating, importing, or exporting) of data
Solutions to analyze and modify permissions
Advanced reporting which includes user interactions with multi-layered graphs

SharePoint Integration

OpenText Extended ECM for Microsoft 365 provides a seamless integration of Microsoft Office 365 with OpenText Content Server. Extended ECM for Microsoft 365 is the replacement product for what used to be known as Application Governance & Archiving for Microsoft SharePoint (AGA). AGA features have been incoporated into xECM for M365 and extends features beyond the original integration product offered by OpenText. xECM for M365 empowers organizations to meet compliance and archiving requirements, manage the growth of SharePoint sites, provide access to disparately spread enterprise content, and reduce ongoing administration and storage costs. xECM can support you in on-premise, cloud, or hybrid environments, even with different SharePoint versions or Microsoft 365.

If you’re still currently on the fence with the benefits or disadvantages of actually integrating the two technologies, we can help you by first setting up a proof of concept. We can have this up and running in one of your test environments in no time so you can start your evaluation. Once you determine it can meet your needs, we can then help you move forward to integrate your existing SharePoint systems with OpenText.

Obviously, not all environments will allow a simple integration between OpenText and SharePoint without some customizations. In these cases, we will develop and propose options so you can make the best informed decisions. As with all of our past customers, we will take the time to learn and understand your situation so we can custom tailor the best solution to meet your needs.

With Extended ECM for Microsoft 365, you can:

Ensure seamless, built-in information governance on-premise and in the cloud (Microsoft 365)
Significantly reduce costs by archiving and offloading content to one central archive and compliance backend
Improve productivity for end users, enabling them to easily search and work with content spread across the enterprise
Functionality to upload Microsoft 365 content from within Content Server
Full archiving functionality from Microsoft Teams and SharePoint into Content Server
Active 2-way synchronization capabilities between Microsoft Teams content and Content Server business workspaces objects
IPA module to support Microsoft Information Protection
Web Parts to search, display metadata, relations, and other information for Extended ECM business workspaces & Content Server objects in SharePoint or SharePoint Online

Key points on why we can help you with SharePoint and Content Server:

OpenText certified consultants
SharePoint certified consultants
First to receive training from OpenText on SharePoint and Content Server integration
Skilled developers with knowledge of REST API, Content Web Services, oScript, .NET

Expertise

Expertise in the following areas:

Content Server Records Management and Classifications
Content Server WebReports and LiveReports
Content Server Workflow and Forms
Data migration from legacy solutions, network file shares, databases
Integration of external data systems and processes into and through OpenText ECM products
Integration of Microsoft Exchange and Office 365
Security hardening, roles, permissions, community model best practices
Cloud, hybrid, and on-premise infrastructure deployment models

Custom Solutions

Custom developed solutions to extend and enhance OpenText functionality:

OScript
REST API
Content Web Services (CWS)
Microsoft .NET
LAPI

OpenText Products

System Architecture Design, Development, Deployment, Administration of the following OpenText products:

Content Server(formally Livelink)
Email Management, Archiving, Journaling
Directory Services (OTDS)
Capture Center (OCC)
Blazon
Archive Center (formally Archive Server)
Brava! Enterprise

KIP focuses on customer success. As a leading enterprise business and technology solutions provider in North America.