We are seeking a detail-oriented and motivated Entry Level Lab Technician to join our Complaint Investigations Lab team. This role is perfect for recent graduates or candidates with a technical background looking to start their career in the Medical Device / Biotech Industry.

Key Responsibilities:

• Safely unpack and sort returned products by product lines.
• Investigate returned products to resolve customer complaints regarding blood glucose meters, strips, and sensors.
• Document complaint investigations in the Complaint Handling System.
• Utilize troubleshooting equipment such as multi-meters, oscilloscopes, test fixtures, microscopes, etc.
• Perform routine maintenance on individual quality records and ensure test equipment validity.
• Conduct routine testing (physical, chemical, or functional) on returned products.
• Summarize and record all test data while maintaining accurate documentation of all lab work.
• Process customer returns in a timely manner in accordance with ISO and FDA QS Regulations.
• Support company goals for timely complaint investigations and closures.

Requirements & Qualifications:

Education:

Minimum: High School Diploma or equivalent (GED) with technical experience.
Preferred: Associate’s degree in Electrical Engineering or other sciences.
Ideal: Recent graduates with a Bachelor’s degree (science or technical field).

Skills:

• Proficient computer skills to navigate Internet programs and Microsoft Office.
• Strong written and oral communication skills.
• Ability to follow SOPs and written work instructions.
• Excellent documentation and data entry skills.
• Ability to focus while performing repetitive and routine investigations.
• Strong teamwork mindset.

Experience (preferred but not required):

• Background in Medical Device / Biotech industry.
• Knowledge of electronic troubleshooting.
• Experience in inspection and quality work.

Why This Role?
A great entry-level opportunity for recent graduates to gain hands-on experience in a regulated lab environment.
Work with cutting-edge equipment and contribute to product quality and customer satisfaction.

Be part of a team that ensures compliance with ISO and FDA regulations.

If you are passionate about problem-solving, quality assurance, and starting your career in the medical device field, we’d love to hear from you!